At Darion Crafted, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Return Policy ensures a smooth process.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, items must be unused, in their original condition, and in the original packaging.
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Customers are responsible for the return shipping costs unless the product received was defective or incorrect.
Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued through the original payment method. Since we operate on cash on delivery, refunds will be processed through bank transfer or store credit, depending on your preference.
Exchanges
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If you receive a defective or incorrect item, please contact us within 3 days of delivery at [email protected].
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We will arrange for an exchange at no additional cost.
Non-Returnable Items
Certain products such as personalized or custom-made items cannot be returned or refunded.
Contact Us
For any return or refund requests, please contact us at:
Email: [email protected]